Services

Services

OUR BELIEF: YOUR HASSLE-FREE AND SEAMLESS AIRPORT EXPERIENCE

Our services are available for almost every airline – arriving, departing, or transiting through Terminals 1, 2, 3 and 4.

How it works

The network of terminals at Changi Airport can be bewildering for travellers. Let our dedicated JetQuay representative escort and assist you through the travel channels.

Gateway
Quayside
Jetside
Private jets
Compare

A seamless travelling experience is awaiting you. JetQuay’s Guest Relations Officers will be right by your side to deliver exclusive assistance, ensuring your time is smooth and hassle-free with us.

Arrival | Departure | Transit

The VIP experience begins the moment you step off the plane. With Gateway, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds with ease as our dedicated team assists you through immigration, baggage claims, and customs to your preferred choice of transportation.

1.
WELCOME TO SINGAPORE CHANGI AIRPORT

Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit.
2.
Be escorted through the Main Terminal for Immigration Clearance, and to the baggage belt for baggage collection.

Additional porter service is available upon request.
3.
Our Guest Relations Officer will coordinate with your Chauffeur or receiving party at the Arrival Hall for pickup.

THANK YOU AND WE HOPE TO SEE YOU AGAIN

From the moment you reach the terminal to your journey with your airline – start your trip right as our Guest Relations Officer greets you at the kerbside. Breeze through check-in and immigration clearance before settling down in the airport lounge or at your boarding gate.

1.
WELCOME TO SINGAPORE CHANGI AIRPORT

Be greeted by a dedicated Guest Relations Officer along the kerbside at the Main Terminal (Departure Level).
2.
Be escorted through the check-in counter at Departure Hall for baggage check-in and collection of Boarding Pass.
3.
Be escorted through the Immigration Counters. GST refund service is available upon request.
4.
Our Guest Relations Officer will send you off to the Departure Gate or your choice of Transit Lounge. Additional stops are chargeable at additional event rates.

THANK YOU AND WE HOPE TO SEE YOU AGAIN

Breathe easy between transits – our Guest Relations Officers are here to settle you in. From meeting at the aerobridge upon arrival, you will be escorted to the transfer desk, airline lounge, or your connecting flight.

Relax in luxury as JetQuay’s world-class facilities calm you before your flight. Equipped with a dedicated check-in and immigration clearance area, sit back as the hardest parts of travel are settled for you.

Arrival | Departure | Transit

The VIP experience begins the moment you step off the plane. With Quayside, JetQuay’s Guest Relations Officer will meet you at the aero-bridge’s exit upon arrival. Move through the crowds on an electric buggy as you’re brought to the CIP Terminal for immigration clearance at a dedicated Immigration and Customs counter. Before heading off, freshen up and relax in our world-class lounge as we retrieve your baggage and make arrangements for your transportation to the city.

1.
WELCOME TO SINGAPORE CHANGI AIRPORT

Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to our CIP Terminal.
2.
WELCOME TO JETQUAY CIP TERMINAL

Enjoy a hassle-free experience through our in-house Immigration for clearance.
3.
Sit back and relax in our premium lounge. Enjoy exclusive facilities while our team retrieves your checked baggage.
4.
Our Guest Relations Officer will escort you to your limousine at the porch.

THANK YOU & WE HOPE TO SEE YOU SOON AT JETQUAY

Experience ease the moment you step into our lobby, where JetQuay’s Guest Relations Officer will greet you and direct you to our lounge. Don’t worry about your baggage – our team will handle all the check-in formalities while you relax and enjoy the exclusive facilities available. Then, be escorted to your departure gate on our electric buggy before boarding your flight.

Travellers who have booked a round trip may also enjoy complimentary parking for up to 3 days.

1.
WELCOME TO JETQUAY CIP TERMINAL

Be greeted by a dedicated Guest Relations Officer at CIP Terminal.

All departure formalities will be arranged by us (check-in,baggage handling, etc).
2.
Sit back and relax in our premium lounge and enjoy exclusive facilities. GST refund and baggage wrapping services are available upon request.
3.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
4.
Be escorted via electric buggy to the Boarding Gate for your departure flight.

Pre-boarding procedure will be conducted at the gate.

THANK YOU & WE HOPE TO SEE YOU SOON AT JETQUAY

Rest and relax between transits with top-notch facilities that elevate your travel journey. Upon arrival, meet one of JetQuay’s Guest Relations Officers at the exit of the aerobridge. Get escorted via electric buggy to our dedicated CIP Terminal where you can unwind in our premium lounge. Once you’re refreshed, be driven to the Boarding Gate, before heading off for your transit flight.

Avoid the crowds and revel in true privacy with Jetside. Whether you’re arriving or departing, travel in a limousine to and from the gate via the tarmac. Circumvent the long immigration queues and baggage checkout. Instead, enjoy the full suite of lavish facilities available at the CIP terminal. From complimentary usage of a suite with an en-suite bathroom and a personal butler, to champagne and light refreshments.

Arrival | Departure

1.
WELCOME TO SINGAPORE CHANGI AIRPORT

Be greeted by a dedicated Guest Relations Officer at the aerobridge’s exit, then escorted via electric buggy to the nearest Tarmac Entrance.
2.
Cruise through Singapore Changi Airport via Tarmac to CIP Terminal.
3.
WELCOME TO JETQUAY CIP TERMINAL

Enjoy a hassle-free experience through our in-house Immigration for clearance.
4.
Indulge in a glass of champagne served by your personal butler in the VIP SUITE while our team retrieves your checked baggage.
5.
Our Guest Relations Officer will escort you to your limousine at the porch.

THANK YOU & WE HOPE TO SEE YOU SOON AT JETQUAY

1.
WELCOME TO JETQUAY CIP TERMINAL

Be greeted by a dedicated Guest Relations Officer at CIP Terminal.

All departure formalities will be arranged by us (check-in, baggage handling, etc).
2.
Indulge in a glass of champagne served by your personal butler in the VIP SUITE. GST refund and baggage wrapping services are available upon request.
3.
Our Guest Relations Officer will guide you through our in-house Immigration for clearance and security screening.
4.
Cruise through Singapore Changi Airport via Tarmac to the Main Terminal.
5.
Be escorted via electric buggy to the Boarding Gate for your departure flight. Pre-boarding procedure will be conducted at the gate.

THANK YOU & WE HOPE TO SEE YOU SOON AT JETQUAY

As the choice terminal for private jets, JetQuay is equipped and furnished with a comprehensive suite of top-notch VIP services, including dedicated airline check-in and Immigration clearance, and a well-appointed lounge to wine and dine before your flight. Whether it’s complete privacy or special requests, the JetQuay team is ready to help you stay stress and hassle-free.

Services	Gateway	Quayside	Jetside
Meet and Greet
Baggage Assistance
Electric Buggy	—
Private Immigration	—
Lounge Usage (Arrival and Departure)	—
Limo Transfer on Tarmac	—	—
Vip Room with Butler Services (Bottle of Champagne, Canapes)	—	—

OUR BELIEF: YOUR HASSLE-FREE AND SEAMLESS AIRPORT EXPERIENCE

How it works

Arrival | Departure | Transit

Arrival | Departure | Transit

Arrival | Departure

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